Legal
Privacy Policy
Your privacy is paramount. This policy outlines how we collect, protect, and use your information when you engage with Top Concierge.
Last updated: 8 September 2026
1. Introduction
Top Concierge ("we", "us", or "our") is a premier concierge service provider based in South Africa. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, submit enquiries, or use our services. By using our site and services, you consent to the practices described in this policy.
2. Information We Collect
We collect information that you provide directly to us through enquiry forms, booking requests, and correspondence. This may include your full name, email address, phone number, service preferences, preferred contact times, and any details you share about your specific requirements. We also collect limited technical data such as your IP address and browser type when you visit our site.
3. How We Use Your Information
Your information is used to respond to your enquiries, schedule consultations, deliver and coordinate concierge services, process bookings, and communicate with you about your requests. We may also use your contact details to send service-related updates or follow-ups. Where you have opted into marketing communications, we may send occasional updates about our services — you can unsubscribe at any time.
4. Information Sharing
We do not sell, rent, or trade your personal information with third parties. We may share your details with trusted service providers and partners only when necessary to fulfil your specific request — for example, a cleaning crew, medical provider, or venue. In all such cases, we share only the minimum information required and ensure our partners uphold equivalent confidentiality standards.
5. Data Security
We implement strict technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Access to client data is restricted to authorised personnel who are bound by confidentiality obligations. All data is stored securely and transmitted using encrypted channels where applicable.
6. Data Retention
We retain your personal information only for as long as necessary to provide our services and fulfil the purposes outlined in this policy, or as required by applicable law. Once your information is no longer needed, we securely delete or anonymise it in accordance with our data retention guidelines.
7. Your Rights
You have the right to access, correct, or request deletion of your personal information held by us. You may also object to the processing of your data or withdraw any marketing consent at any time. To exercise these rights, please contact us using the details provided below.
8. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience and analyse site traffic. Cookies are small data files stored on your device. You can control or disable cookies through your browser settings, though some features of the site may not function properly without them.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at info@topconcierge.co.za or call (+27) 67 565 0245. We are committed to addressing your privacy enquiries promptly and transparently.
